Wednesday, March 28, 2012

UCIT Merges Help Desks


Previously, UCIT offered computer and network related help for students outside our Steger Computer Lab and at ResNet.

We are excited to announce that over spring break we are consolidating these two services by moving the Steger Walk-in Help Desk downstairs to ResNet. This change will enable us to enhance the services we offer students.  

·         One location in UCIT for all walk-in technical assistance
·         Convenient, visible location on MainStreet in our Mobile Cats Wireless store font
·         Full time staff to troubleshoot software and hardware
·         Accessible hours: Spring quarter hours are Monday-Thursday 8AM-10PM; Friday 8AM-5PM; Saturday & Sunday 10AM-5PM
·         Issues will be tracked in the same ticketing system used by the UCIT Help Desk

Questions can be directed to the UCiT HelpDesk

UCIT Help Desk
513-556-HELP (4357)

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